Question 1

How do I edit my profile as a client on Proach?

Accepted Answer

To edit your profile as a client on Proach, follow these steps:

1. Log into your Proach account.
2. Go to 'Profile' on the bottom right of the app navigation bar.
3. Edit your profile (Name, What you're looking for, Profile photo, keyword preferences etc...)
4. Update your information and save the changes.

Please note, your Name, image and aims will be visible to coaches, should you wish to remain anonymous, do not fill out this information.

Question 2

How do I book a coach on Proach?

Accepted Answer

To book a coach on Proach, follow these steps:

1. Log into your Proach account.
2. Browse through the list of available coaches.
3. Select a coach and view their profile.
4. Click "Book Session" and choose a suitable time slot.
5. Confirm your booking and make the payment.

Question 3

How do I make a payment on Proach?

Accepted Answer

To make a payment on Proach, follow these steps:

1. Log into your Proach account.
2. Select the service or coach you want to book.
3. Select the time and date of the session you would like to purchase. 
4. Accept our terms and proceed to checkout.
4. Enter your payment details and confirm the payment.

The coach must accept the booking after payment for the payment to be processed fully, if the coach declines the booking, a refund will be given.

The coach will not receive this payment until after the session is complete to ensure the coaching session is fulfilled.

Question 4

How do I get a refund on Proach?

Accepted Answer

To get a refund on Proach, follow these steps:
1. Log into your Proach account.
2. Go to 'My Bookings'.
3. Select the booking you want to cancel.
4. Click on 'Request Refund' and follow the instructions.